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For the second part you will need to use the formula for the expected value of a random variable $X$:
$$E(X) = \int^\infty_{-\infty} xf(x) dx$$
Don't forget that you can split an integral into two parts
$$\int^\infty_{-\infty} xf(x) dx=\int^a_{-\infty} xf(x) dx+\int^\infty_a xf(x) dx$$
You might also want to use the Erf function in Excel to work out the numbers and to change variables in any integrals to reduce them to standard $N(0,1)$ cases.
The probability that a passenger books a flight and does not turn up is 0.05. For an aeroplane with 400 seats how many tickets can be sold so that only 1% of flights are over-booked?